FAQs for MPM office, practice
management software
SPECIALTY SPECIFIC?
QUESTION: Is the program just for Physical Therapy, or Chiropractic?
ANSWER: No, eMedical Systems has been customized for over thirty specialties.
It's Billing & Scheduling software that is used by almost every medical
specialty. eMedical Systems is ideal for all licensed healthcare givers who
bill Medicare or private insurance on the CMS 1500 Form.
How is practice management different From an EMR?
Many practices are more familiar with EMR’s (electronic medical records), which
deal with the clinical aspects of charting a patient's treatment but that may
also contain a billing system. EMR's are typically far more expensive than
'stand alone' billing programs (eg. Lytec, Medisoft, or Medical Manager), and
EMRs typically cost upwards of $20,000 per physician. An EMR normally runs on
an expensive server that requires the oversight of a system administrator. In
contrast, a stand alone billing software can cost ten times less and can
typically run as a simple desktop application. Billing systems do heavy duty
work for next to nothing, are highly overlooked and under appreciated, but are
the backbone of the office as they allow the practice to get paid.
We’ve found that many practices already have an expensive EMR and the biller
hates the way it bills, so they’re not looking for a $20,000 charting
solution. They just want a simple and inexpensive billing solution like the
eMedical solution.
SERVER BASED?
QUESTION: What type of computer do I need?
ANSWER: eMedical Systems software will run fine on a server, but it does not
require one. It runs great on an an AMD or Pentium IV computer or laptop with
about 512 MB of memory.
NET-WORKABLE?
QUESTION: Is your software fully net-workable?
ANSWER: Yes, and it’s very simple to do.
ELECTRONIC BILLING
QUESTION: Does your software do electronic billing?
ANSWER: Yes, like nobody's business (simply and easily); both paper &
electronic billing; both the old HCFA 1500 and the new CMS form (toggle back
and forth).
WHICH CLEARINGHOUSE
QUESTION: What clearinghouse do you go through (and how much is it)?
ANSWER: eMEDICAL SYSTEMS offers over twenty different Clearing houses to choose
from and they each have their own pricing. Three of them however are free.
HOW LONG IN BUSINESS
QUESTION: How long have you been in business?
ANSWER: 17 years, today eMedical Systems provides exceptional U.S. based
training and software support representing over thirty medical specialties.
eMedical Systems supports several dozen clearinghouses and is able to transmit
electronic claims seamlessly to over 3000 insurance payers nationwide.
EXISTING PATIENTS – DATA CONVERSION
QUESTION: What do we do with our 6000 existing patients in our existing medical
billing software system?
ANSWER: We offer experienced data-migration from over 300 source systems, but
there’s an additional expense here. Most people simply start from scratch and
there’s a several month transition. If you decide you need it, data conversion
can be accomplished for an additional fee.
.
USERS & PROVIDERS
QUESTION: How do you define a 'user' and a 'provider'?
ANSWER: A provider is licensed health professional (other than the referring
physician) on the 1500 Form. Also it can be someone who renders health
services that you want to track in the software for reporting purposes. A user
is anyone who logs into the system.
As an example, a solo practice (a single physician) could need to be in the
software multiple times due to multiple business entities, eg. A doctor has a
personal tax-ID that he is billed under, but also has a corporate tax-ID that
he’s billed under, and then he has a Group that he’s billed under separately.
In this example, one single doctor would take up three “provider” slots in the
software.
.
CLIENT REFERENCES
QUESTION: Who's using your software near me so I can drive over and take a look
at it?
ANSWER: Please contact us for our lengthy list of happy customers.
.
SOFTWARE SUPPORT
QUESTION: How good is your support?
ANSWER: Next to the simplicity of the software, and the low price, our support
may be the single strongest reason people buy our software. People love the
software. They really love our support.
COST OF OWNERSHIP
QUESTION: How does eMedical Systems compare on 'cost of ownership'” over
2-3 years?
ANSWER:
§ Our program will save you thousands over Medisoft, Lytec, or
Medical-Manager in the first 2 years alone. This savings will be experienced in
three categories:
ü Low initial cost.
ü Low annual updates.
ü Shorter reimbursement cycles (faster payments with
electronic billing).
ü Better reporting (more control over aging receivables).
ü All translating to more time spent with PATIENTS, and more
MONEY coming in the door.
§ eMEDICAL SYSTEMS is a bread and butter windows application.
It’s native to windows. It’s just like QuickBooks, Quicken, or TurboTax but
made for patient billing.
§ The program is so simple, that anyone who can use a computer
can bill using our software. So savings is experienced in:
ü Greatly reduced cost of training
ü Complete training and support is included with the
purchase of the software.
COMPETITIVE ADVANTAGES:
QUESTION: What would you say your competitive advantages are over Medisoft,
Lytec, or Medical-Manager?
ANSWER: In summary, eMedical Systems is:
§ Extremely user friendly, intuitive and easy to learn.
Easy to train office staff.
§ Native to Windows.
eMEDICAL SYSTEMS looks and feels liked Windows. It shares same shortcuts. It's
fast. You can “tab through” entire program (or use a mouse) and have multiple
windows open at once. ..Get anywhere in a single click.
§ Affordable!
Other billing software is expensive compared to eMEDICAL SYSTEMS, which offers
a complete multi-user electronic billing system starting at $5,000.
§ Quality Support.
We are the makers of the software, and all our training and support is done in
house by seasoned support staff who are each an experienced biller. They
are highly skilled and are able to help you in every billing need, insuring you
the highest quality support. This is in sharp contrast to other well known
billing programs that charge a ton of money for often horrible support (when
support can even be reached at all); eMedical Systems in contrast offers
wonderful training and support, and it's included in the cost of the program.