The weak point in the past of billing services was the delay between getting the fee slips to the agency and posted to the software and finally sent out to the insurance company.  When the patient has questions, the receptionist has to  refer them to the billing service, this can create a disconnect between the billing service and the office and gives the perception that the office is uninformed and unaware and doesn’t care about the patient. With our service the office has live full time acess to all patient information. The office has scheduling software and up to date billing and patient demographics available at all times. With a live connection to our billing service we are doing the constant follow up to insure payments don’t get past the filing dates and you receive all the available funds possible.

We have found that many offices suffer with the lack of billing staff expertise. Each type of practice has a little different spin. The billing person in the office is kind of on their own without much support if and when the insurance company rules change and the software or other outside forces change, the receivables drop off creating a great amount of stress in the office.  

In a small office that is busy, the biller has little time to follow up on old claims. It is not unusual to find thousands of dollars falling off the radar and being lost due to untimely filing.   

If your staff changes or while they are on vacation your billing doesn’t need to stop, creating a dip in receivables.  The cost is a percentage of posted. This gives you a very controlled expense for your office.